Return & Refund Policy
Thanks for shopping at sunfrez.com
If you are not entirely satisfied with your purchase, we’re here to help.
Returns:
You have to check the item before signing the delivery note.
You have 24 hours to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging and in re-saleable condition.
Your item needs to have the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. you will be responsible for delivering the items to the pick up point, the pickup point will be determined by Sunfrez Nigeria Limited.
Sunfrez Nigeria Limited will not initiate refund/replacement for:
Any product that exhibits physical damage to the box, packaging, tags or to the product.
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
If you receive a refund, the cost of return shipping will be deducted from your refund.
How do I return my order?
Kindly send a request to store@sunfrez.com. After confirming your return request, Our team will respond to your request and guide you to the next pickup point.
Once we receive your item, we will inspect it, and If your return is approved, we will initiate a refund to your account.
Cancellation Policy
You can only cancel your order when the order is still in processing status. Only cancellation request made by the means of sending a request to store@sunfrez.com be acknowledged. We do not acknowledge any cancellation requests by other means, i.e. through call.
If the cancellation request of your order is before your order has been shipped, Sunfrez Nigeria Limited will effect a refund.
LATEST UPDATE: MAY 01, 2024
